General information
Vacancy Category
Standard
Vacancy details
Thank you for your interest in working for Stroud District Council. There are 2 parts of this application we would like you to complete. Part 1 – Your personal details and Part 2 is a word document for your work history, skills and experience. Please add part 2 to your application before submission (the template is attached below). Should you have any questions regarding this, please contact recruitment@stroud.gov.uk
Service Area & Team
Strategic Director of Resources - ICT
Job Title
Service Desk Analyst
Grade
Stroud 4
About Us
A vacancy has arisen for a Service Desk Analyst to join our busy ICT team. It is an exciting time to join the organisation as ICT are supporting several major infrastructure projects that will support our modernisation and re-design plan.
Purpose of the Role
To work with the Service Desk Team in delivering a technical support service to ICT customers.
About the Role
The Service Desk Analyst role will support the team in delivering essential projects such a distributed workforce, desktop refresh and organisational modernisation and it will also provide support to staff within the organisation with troubleshooting IT related issues.
We are looking for that exceptional individual who can work as part of a technology support service in line with our organisational requirements.
This role is starting at a Stroud 4 £27,041, rising to a Stroud 5 £32,234 subject to development within the role.
About You
We're looking for someone who has experience in working in an IT environment across a number of different services or departments and is able to build and maintain rapport with internal customers at ease, you will also have:
- Practical experience of supporting a customer base (450+) using Microsoft products operating in a complex environment with many line of business solutions.
- Service desk experience of managing a service desk function, preferably using ITIL service delivery methodology and you will have the ability to provide timely
- The ability to provide effective and timely resolutions to a range of routine and complex ICT problems.
- The ability to drive and have access to a car is required for this role.
Responsible For
No direct Supervision but assisting with Apprentices or work experience placement on work familiarisation.
Vacancy location
Job Location
Gloucestershire, Stroud, Ebley Mill
Address
Ebley Mill, Ebley Wharf
Stroud, Gloucestershire. GL5 4UB
Recruitment Timeline
Interview Date
12/05/2021
Hours/Salary
Contractual Hours
37.00
Salary
27041
Benefits
Commitment to work life balance with flexible working hours
A work environment steeped in history and a scenic location
Exceptional Employer contribution pension scheme
Cycle scheme
22 days holiday per year, pro rata rising to 25 days after 5 years service + bank holidays + Christmas and New Year shutdown
Employee discount scheme
Up to 3 days per year Volunteering days
Learning and development opportunities
Employee wellbeing service
Additional Job Information
Driving License Required?
Yes
Attachments
Job Description
Principal ICT Officer - Job Description.pdf (294 Kb)
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Person Specification
Service Desk Analyst - Person Specification.pdf (335 Kb)
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Application form - part 2 (Please download and complete before applying for this vacancy)
job-application-form part 2.docx (72 Kb)
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Interview Guidance
Competency Job Application Guidance.pdf (224 Kb)
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